Product Quality

Our jewelry products undergo strict quality inspection before shipment. Minor craftsmanship differences may occur due to manual production, which is normal and not regarded as quality defects. All items are well‑packaged to prevent scratches and damage during transportation.

Return & Exchange Policy

Please inspect your goods immediately upon receipt. If you receive defective, damaged or wrong items caused by our side, please provide clear photos or videos within 7 working days after delivery. We offer return, replacement or partial refund for eligible quality‑related issues.

Custom‑made, personalized and clearance items cannot be returned or refunded. Return shipping cost will be borne by buyers for non‑quality reasons. For quality‑caused returns, we will confirm the freight responsible party after verifying your evidence.

Shipping Options

We support both air freight and sea freight services. We can arrange shipments fully according to your actual requirements, including delivery time, budget and cargo volume. Please inform us of your preferences, and we will recommend the most suitable logistics solution for you.

Customer Support

If you have any questions about product quality, shipping arrangements, return policy or other concerns, please contact our customer service first. We will reply and solve your problems as soon as possible.